Refund Policy

Last updated: 30 April 2026

30-day money-back guarantee.
Try it. If it doesn't save you time, email us within 30 days and we'll refund the full ₹9,999. No interrogation. No "we just need to understand why". Just a refund.

1. When you can request a refund

You can request a full refund within 30 days of your purchase date for any reason, including:

The plugin doesn't work for your use case
Technical issues we couldn't resolve
You changed your mind
You found a better tool
Personal financial reasons
You'd just rather have your money back

2. How to request a refund

Email hello@gstinvoice.app with:

Subject: "Refund request"
Your order email (the one you used at checkout)
Your licence key (the GST-XXXX-XXXX-XXXX-XXXX shown on your success page or in the email)
Optional: a one-line reason — helps us improve the product, but you don't have to share

That's it. No forms, no questionnaires.

3. How long does the refund take?

We acknowledge your request within 24 hours (often faster during India business hours)
We initiate the refund through Razorpay within 1 business day of acknowledgment
Razorpay processes the refund to your original payment method in 5-7 business days (sometimes faster for UPI)
Total worst-case time from request to money in your account: ~10 days

4. What gets refunded?

Full ₹9,999 — minus any payment gateway fees that Razorpay does not refund (typically <₹100). For most refunds processed within 24 hours of payment, Razorpay waives all fees and you get the entire ₹9,999 back.

5. After the refund

Once your refund is processed:

Your licence key is deactivated
You're asked to stop using the plugin and delete your downloaded copy
You can re-purchase later at the then-current price (which may be higher; we don't restore the original price)

6. Edge cases

After 30 days: Refunds are at our discretion. If you genuinely have an unresolved issue, email us — we'll usually do the right thing. But the 30-day window is our guarantee.

Partial refunds: We don't do partial refunds. It's all or nothing.

Chargebacks: Please email us first before raising a chargeback with your bank. We'd rather refund you directly. Chargebacks cost both of us money and time.

Multiple licence purchases: Each licence is refundable separately within its own 30-day window.

7. We won't ghost you

If you email us about a refund and don't hear back within 48 hours, please email again with "URGENT" in the subject. We may have missed it. We don't ignore refund requests — that's not how we run things.

8. Contact

Questions about this policy? Email hello@gstinvoice.app.